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© 2018 by Dark Moon Crystals Trading

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SHIPPING + RETURNS

Currency

We use USD as our currency. Please refer to your bank statements for price in your local currency.

Alternatively, check the currency converter app on the CART checkout page. Simply enter your total amount, pick your currency and let it calculate what the total is in your country. 

Shipping Policy

Dark Moon Crystals Trading will use Australia Post, more often than not, to ship you your new crystal babies/goodies. If you choose to have your package left at your door, and it goes missing, you must get in contact with Australia Post directly. If your parcel should go missing during transit, please contact Dark Moon Crystals Trading immediately and we will endeavour to rectify the issue best we can.

Since most crystal items are very fragile, Dark Moon Crystals Trading, will package your items to the best of our abilites to minimize damage during transit. 

If placing an order on a Friday, it will be shipped on the coming Monday.

If you don't see your country listed on our international shipping, please contact us and we will endeavour to find an available courier.


Return & Exchange Policy

 

If for any reason your are dissatisfied with your purchase please contact me as soon as possible and I will do everything I can to help rectify the issue.

Dark Moon Crystals Trading is not required to provide a refund or replacement if you change your mind about a product you've purchased. If you decide to cancel your order before it is shipped, you will incur a 15% restocking fee.

If an item arrives badly damaged, please notify Dark Moon Crystals Trading immediately with photographic evidence and we will provide a replacement of the same or similar item if one is available. If a similar item is not available, we will provide one to equal value or a store credit. The damaged product must be returned in order to recieve the alternate exchanged item. You will be required to return the damaged product(s), at your own cost, using a trackable shipping method. Upon receiving the item, your return will be processed excluding the shipping costs.

Cancellation Policy

Should you change your mind and your products have already been shipped, you cannot cancel your order. If you wish to receive a refund, you will have to wait until you receive the parcel and then ship it back to Dark Moon Crystals at your own cost. Once evidence of shipment back to Dark Moon Crystals is received - a refund will be issued minus the shipping cost - only the cost of the items. 

If you cancel your order before your parcel is shipped, you will receive your refund in full. 

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